We usually dispatch orders within 1–2 business days, excluding weekends and national holidays.

Once dispatched, delivery typically takes 3–6 business days, depending on your location in India.

Yes, we proudly ship across all regions of India using our reliable logistic partners.

Once your order is shipped, you’ll receive an email or SMS with your tracking details. You can also contact us at support@ittrum.com or ‪+91-7977296494‬ (Mon–Fri, 11 AM – 6 PM).

In rare cases of delay, please contact us. We will initiate an investigation with the courier partner. Investigations may take up to 14 days. We appreciate your patience.

We accept all major credit cards, debit cards, UPI, net banking, and wallet payments via secure payment gateways.

If your payment fails but the amount is debited, it is typically refunded automatically to your source account within 7 business days.

Currently, only Partial COD is available.

Due to the nature of our products, we do not accept returns or exchanges once an order is placed.

If your order arrives damaged or defective, contact us within 2 business days of delivery with a mandatory unboxing video at support@ittrum.com or call ‪+91-7977296494‬ (Mon–Fri, 11 AM – 6 PM).

No, trial sizes and decants (20ML) are non-returnable, non-refundable, and non-exchangeable.

For hygiene and safety reasons, we do not accept returns of any perfumes that have been opened, sprayed, or used.

If a return is approved (in rare cases like damage), the customer is responsible for shipping the product back to our address.

If approved, refunds are made to the original payment source, minus a 2.5% payment gateway fee. Refunds may take up to 7 business days after approval.

Yes! We offer trial and decant sizes (6ML) so you can try a fragrance before committing to a full-size bottle.

No, samples/decants are strictly non-returnable and non-refundable, even if unopened.

You may cancel your order within 1 hour of placing it. To cancel, email support@ittrum.com with your Order ID and reason for cancellation.

We reserve the right to cancel any order due to:
Product unavailability, Pricing or listing errors, Quality control issues, Failed verification or suspected fraudulent activity. Any cancelled orders will be refunded to the original payment source.

Absolutely. We are a trusted and growing Indian perfumery brand offering authentic, high-quality fragrances with an exceptional customer experience.

Our perfumes are formulated with premium-grade oils and are designed to offer excellent longevity, depending on your skin type, weather, and application.

Ittrum operates from India and serves customers nationwide through our online store.

Yes, invoices are automatically generated and sent with your order. For special GST invoice requests, please email support@ittrum.com

Feel free to reach out to us:

📧 support@ittrum.com
📞 ‪+91-7977296494‬ (Monday to Friday, 11 AM – 6 PM