Refund policy
We stand by the quality of every fragrance we deliver.
At ITTRUM, your satisfaction matters most to us. In the rare case a product reaches you damaged or defective, we ensure a quick, smooth, and fair resolution — with no stress for you.
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🌟 Our Promise
If your perfume arrives damaged or leaked:
➡️ We will replace it or refund your money — 100% genuine cases are always supported.
➡️ We will pay for the return shipping if the issue occurred before delivery.
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📩 How to Request a Return / Replacement
To help us assist you quickly, please:
1️⃣ Record a clear unboxing video from sealed package to product shown
2️⃣ Inform us within 2 business days of delivery
3️⃣ Share the following details:
• Name & Email
• Order Number
• Short description of the issue
📧 care@ittrum.com
📞 +91-7977296494 (Mon–Fri, 11 AM – 6 PM)
Once approved, we will arrange the return/replacement smoothly.
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📝 Refund Policy
• Refunds will be made to the original payment method
• 2.5% deduction applies (payment gateway charges)
• In case of failed/cancelled online payments, refunds automatically process within 7 working days
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📌 Important Information
• Perfumes are non-returnable unless damaged or defective upon delivery
• 6ml Samples/Decants are non-returnable & non-refundable
• Notification must be given within 2 business days for eligibility
• Returns sent without approval may not be accepted
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❌ Order Cancellation
• Orders can be cancelled within 1 hour of placing the order
Email us your Order ID and reason: care@ittrum.com
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❤️ Why Customers Trust Us
✔ We verify every claim fairly
✔ We support all genuine cases
✔ We resolve issues quickly
✔ We value long-term relationships